Customer Service

 

 

Shipping & Delivery

Ireland

 Our Jewellery - A flat rate of €5 is charged for P&P.

All of our orders are shipped using An Post for UK, Europe and International orders. Irish orders are sent out using Fastway couriers.In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse. . Please ensure to provide us with a mobile or home number so the courier or post office can contact you if there are any problems. Due to new regulations All jewellery has to be sent using the registered postage service. Please note bank holidays may effect delivery time. We do not refund shipping charges if you need to return your purchase to us.

 

 

Please allow 3-5  working days for delivery (estimated time only) In the case that you need your order sooner please contact us for courier service.

 

Our shoes and other items fall outside our usual delivery promisse of 3- 5 working days - this is stated on the purchase page along with the description, they may take up to 34 days for delivery and on rare occassions you may be asked to pay Tax as they enter the country.

 

 

Returns & Replacements

EU Distance Selling Regulations

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day that goods are received.  All customers exercising this right must return the goods unused, in the original packaging with all supplied information.

To return goods during this period, please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to info@LadiesStatementJewellery.com. When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense.

Once we receive your return request, we will provide you with a Returns Number and instructions to return the item.

You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest that you use a carrier that offers insurance cover.

Items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 days of our receiving them.

Outside Of EU Regulation Period Policy

Outside of the "cooling off" period the following exchange and returns policy applies:

Exchanges and Returns are only valid within 14 days of receipt.

If you wish to return any of your pieces, please email us with your order number and reason for  return/exchange to info@ladiesStatementJewellery.com. Once we receive your return/exchange request, we will provide you with a Returns Number and instructions to return the item.

You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest that you use a carrier that offers insurance cover.

Items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

No exchange or returns on Earrings or Sale/Clearance items.

Damaged/ Incorrect Items

All items are Quality Checked before dispatching our warehouse.

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt - this is when the courier delivers the package - not when you decide to open it  ( this is in keeping with the Consumer Rights Directive which came into effect in Ireland in June 2014.) detailing your order number and a description of the damage or incorrect item(s) to info@ladiesStatementJewellery.com. After 48 hours, your item will fall within the 14-day returns policy described above. 

Once we receive your return/exchange request we will agree an exchange or credit and provide an Returns Number and instructions to return the item.

Damaged/Incorrect items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

If you are not completely delighted with your purchase(s) from Ladies Statement  Jewellery you may return your purchase within 14 Days of receipt. Returns or Exchanges are accepted only on unworn items in resalable condition. ( with original packaging ). Please let us know if any Items received are damaged on receipt within 48 by e mail including a picture to info@ladiesstatementjewellery.com, after that they will be deemed to be in perfect condition. We will of course refund cost of returns ( standard post ) for any damaged or wrong goods.  Worn Jewellery cannot be returned for any reason. Jewellery smelling of perfum or smoke cannot be returned and we will return to the customer upon receipt .- the customer must be happy with the quality before they decide to wear it and forfeit the right to return. Sale items cannot be returned. Please send us an E mail to confirm your returns and we will give you a return address. Return Postage for items you wish to exchange must be borne by the customer.

Please note for hygiene reasons there is strictly no exchange or refund on earrings and no exchange or refund will be given on any items worn



SHOES

Our shoes and other items fall outside our usual delivery promisse of 3- 5 working days - this is stated on the purchase page along with the description, they may take up to 34 days for delivery and on rare occassions you may be asked to pay Tax as they enter the country.

 

 

If you have any questions regarding return policy, please feel free to contact info@ladiesstatemenjewellery.com.